The purpose of this policy is to provide direction on the Hospital’s policy to collect the balance due on patient portion of the Hospital’s accounts.
Patients with Medicare as primary and Medicaid as secondary insurance or patients with Medicaid as primary should not have statements mailed to them.
Howard Memorial Hospital holds its third party collection agency accountable for appropriate collection efforts completed on the Hospital’s behalf. The third party collection agency may take legal action including, but not limited to, telephone calls, mailing notices, skip tracing, wage garnishment and legal to obtain payment for provided medical services.
Howard Memorial Hospital will make reasonable efforts to verbally communicate with the patient or guarantor about the Hospital’s Financial Assistance Plan and how assistance may be obtained with the FAP application process before an account is turned over to a third party collection agency.
If the patient or guarantor submits an incomplete application for Financial Assistance, Howard Memorial Hospital shall suspend all Extraordinary Collection Actions and provide the patient with a written notice identifying the additional information required to complete the financial application. If the patient or guarantor fails to provide the additional information requested within 10 days, Howard Memorial Hospital may proceed with collection efforts.